{"id":224,"date":"2014-04-02T13:36:55","date_gmt":"2014-04-02T13:36:55","guid":{"rendered":"https:\/\/flexbertshoppen.se\/?page_id=224"},"modified":"2025-11-20T08:56:25","modified_gmt":"2025-11-20T08:56:25","slug":"kundtjanst-och-villkor","status":"publish","type":"page","link":"https:\/\/flexbertshoppen.se\/?page_id=224","title":{"rendered":"Kundtj\u00e4nst och villkor"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:var(--awb-color3);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1331.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-blend-mode: overlay;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><h1 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 55; line-height: 1.2;\" data-fontsize=\"55\" data-lineheight=\"66px\">Kundtj\u00e4nst<\/h1>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 30; line-height: 1.2;\" data-fontsize=\"30\" data-lineheight=\"36px\">Orderbekr\u00e4ftelse<\/h2>\n<p>Vi bekr\u00e4ftar att vi mottagit din best\u00e4llning via e-post. Kontrollera skr\u00e4pposten om du inte hittar v\u00e5rt e-postmeddelande.<\/p>\n<p><span style=\"background-color: rgba(255, 255, 255, 0); color: var(--body_typography-color); font-family: var(--body_typography-font-family); font-size: var(--body_typography-font-size); font-style: var(--body_typography-font-style,normal); font-weight: var(--body_typography-font-weight); letter-spacing: var(--body_typography-letter-spacing);\">F\u00e5r du ingen orderbekr\u00e4ftelse strax efter du s\u00e4nt din best\u00e4llning, \u00e4r du v\u00e4lkommen att ringa oss p\u00e5<\/span><\/p>\n<p><strong>060-7010100<\/strong>. S\u00e5 vi tillsammans kan kontrollera din best\u00e4llning.<\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 30; line-height: 1.2;\" data-fontsize=\"30\" data-lineheight=\"36px\">Priser<\/h2>\n<ul>\n<li>Samtliga priser \u00e4r angivna i svenska kronor.<\/li>\n<li>Fraktfritt inom Sverige vid k\u00f6p \u00f6ver 299 kr.<\/li>\n<li><span style=\"font-weight: 400;\">Samtliga priser \u00e4r inklusive moms.<\/span><\/li>\n<\/ul>\n<p>F\u00f6r leveranser utanf\u00f6r Sverige tillkommer fraktkostnad i enlighet med Postens aktuella taxa d\u00e5 best\u00e4llningen g\u00f6rs. denna kostnad tillkommer p\u00e5 fakturan. Se frakttabell <strong><a href=\"https:\/\/www.postnord.se\/skicka-brev-och-paket\/utrikes\/standard\/postpaket-utrikes\"> h\u00e4r<\/a><\/strong><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 30; line-height: 1.2;\" data-fontsize=\"30\" data-lineheight=\"36px\">Betalningss\u00e4tt<\/h2>\n<p>Betalning via faktura som f\u00f6ljer med i ditt paket och via e-mail om adress har l\u00e4mnats.<\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 30; line-height: 1.2;\" data-fontsize=\"30\" data-lineheight=\"36px\">Varor i Flexbertshoppen<\/h2>\n<p>Alla varor \u00e4r noga kontrollerade och \u00e4r av mycket god 3M kvalite\u00b4. Reflexer \u00e4r en f\u00e4rskvara och <span style=\"font-weight: 400;\">mattas med tiden.<\/span><span style=\"font-weight: 400;\"> Alla reflexer \u00e4r datumm\u00e4rkta.<\/span><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 30; line-height: 1.2;\" data-fontsize=\"30\" data-lineheight=\"36px\">\u00d6vrigt<\/h2>\n<p><span style=\"font-weight: 400;\">Vi reserverar oss f\u00f6r pris\u00e4ndringar, slutf\u00f6rs\u00e4ljning, rabatter och eventuella tryckfel som kan finnas p\u00e5 v\u00e5r hemsida. Vid eventuella fel enligt tidigare specifikation eller om varan utg\u00e5tt, f\u00f6rbeh\u00e5ller sig Momenta \u2013 som \u00e4ger och driver Flexbertshoppen \u2013 r\u00e4tten att h\u00e4va k\u00f6pet och \u00e5terbetala eventuella inbetalda belopp. Vi f\u00f6rbeh\u00e5ller oss \u00e4ven r\u00e4tten till f\u00f6r\u00e4ndringar av specifikationerna utan f\u00f6reg\u00e5ende avisering.<\/span><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 30; line-height: 1.2;\" data-fontsize=\"30\" data-lineheight=\"36px\">Distansavtalslagen<\/h2>\n<p><span style=\"font-weight: 400;\">Distansavtalslagen g\u00e4ller f\u00f6r k\u00f6p av varor i Flexbertshoppen. Du har som konsument 14 dagar p\u00e5 dig att \u00e5ngra ett ing\u00e5nget distansavtal. Du kan meddela att du \u00e5ngrar dig antingen muntligen via v\u00e5r kundservice (<strong>060-7010100<\/strong>) eller skriftligen via <\/span><strong>kund@momenta.se<\/strong><span style=\"font-weight: 400;\">. \u00c5ngerfristen r\u00e4knas fr\u00e5n och med den dag du tog emot varan. \u00c5ngerr\u00e4tten betr\u00e4ffande varor g\u00e4ller bara om varorna \u00e4r oskadade och returneras i originalf\u00f6rpackning. Vid retur st\u00e5r du f\u00f6r fraktkostnaden och f\u00f6r eventuellt erh\u00e5llna varor i dess helhet. F\u00f6r det fall du erlagt betalning f\u00f6r en vara kommer beloppet att betalas tillbaka till dig snarast eller senast inom 30 dagar fr\u00e5n att \u00e5ngerr\u00e4tten ut\u00f6vats.<\/span><\/p>\n<h1 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 55; line-height: 1.2;\" data-fontsize=\"55\" data-lineheight=\"66px\">Allm\u00e4nna villkor<\/h1>\n<p>Du m\u00e5ste ha fyllt 18 \u00e5r f\u00f6r att handla i Flexbertshoppen. N\u00e4r du bekr\u00e4ftat k\u00f6pet genom att s\u00e4nda iv\u00e4g din order har du ocks\u00e5 godk\u00e4nt v\u00e5ra leveransvillkor och d\u00e4rmed lagt en bindande order. Alla varor \u00e4r en egendom som tillh\u00f6r Momenta AB via Flexbertshoppen till dess full betalning erh\u00e5llits. Alla falska \u00e5terkommande best\u00e4llningar eller bedr\u00e4gerif\u00f6rs\u00f6k polisanm\u00e4ls.<\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 30; line-height: 1.2;\" data-fontsize=\"30\" data-lineheight=\"36px\">Personuppgifts- och anti-SPAM policy<\/h2>\n<p><span style=\"font-weight: 400;\">Alla personuppgifter som du l\u00e4mnar till Flexbertshoppen hanteras med st\u00f6rsta respekt. V\u00e5rt s\u00e4tt att samla och lagra information f\u00f6ljer <\/span><span style=\"font-weight: 400;\">Dataskyddsf\u00f6rordningen (GDPR, The General Data Protection Regulation) fr\u00e5n 2018<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Flexbertshoppen medverkar ej till att skicka s.k. SPAM. Som kund till oss kan du f\u00e5 e-post r\u00f6rande er order, betalning eller annan kommunikation du initierat samt information, nyhetsbrev eller erbjudanden kring v\u00e5r kundrelation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">E-postutskick fr\u00e5n tredje part eller r\u00f6rande varor eller tj\u00e4nster som ej \u00e4r direkt relaterade till v\u00e5r verksamhet f\u00f6rekommer ej. Vid automatiskt utskick kan du som kund enkelt avregistrera dig via en l\u00e4nk i e-postmeddelandet. Detta kan ske utan att du som kund m\u00e5ste g\u00f6ra en inloggning eller liknande.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vi f\u00f6rbinder oss att inte p\u00e5 n\u00e5got s\u00e4tt l\u00e4mna ut eller s\u00e4lja vidare de personuppgifter som vi inh\u00e4mtar fr\u00e5n v\u00e5ra kunder. Vi inh\u00e4mtar bara den information som vi beh\u00f6ver f\u00f6r att kunna behandla din order och informationen anv\u00e4nds bara av oss sj\u00e4lva samt de partners vi anv\u00e4nder f\u00f6r att genomf\u00f6ra k\u00f6pet.<\/span><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 30; line-height: 1.2;\" data-fontsize=\"30\" data-lineheight=\"36px\">Cookies<\/h2>\n<p><span style=\"font-weight: 400;\">Enligt lagen om elektronisk kommunikation \u2013 som tr\u00e4dde i kraft den 25 juli 2003 \u2013 ska alla som bes\u00f6ker en webbplats med cookies f\u00e5 information om att webbplatsen inneh\u00e5ller just cookies, vad dessa cookies anv\u00e4nds till och hur cookies kan undvikas.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">En cookie \u00e4r en liten textfil som sparas p\u00e5 din dator. Den inneh\u00e5ller information och anv\u00e4nds p\u00e5 m\u00e5nga webbplatser f\u00f6r att ge en bes\u00f6kare tillg\u00e5ng till olika funktioner. Informationen i en cookie \u00e4r m\u00f6jlig att anv\u00e4nda f\u00f6r att f\u00f6lja vilka \u00e5tg\u00e4rder en anv\u00e4ndare utf\u00f6r p\u00e5 en viss webbplats.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Det finns \u201cpersistent cookies\u201d som sparar en fil permanent p\u00e5 din dator. Den anv\u00e4nds exempelvis f\u00f6r att anpassa en webbplats efter dina \u00f6nskem\u00e5l, som att den butik du normalt handla fr\u00e5n automatiskt <\/span><span style=\"font-weight: 400;\">visas<\/span><span style=\"font-weight: 400;\"> som f\u00f6rval n\u00e4r du s\u00f6ker varor.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Det finns \u00e4ven \u201dsession cookies\u201d vilket inneb\u00e4r att medan du bes\u00f6ker en webbsida skickas cookien mellan din dator och servern f\u00f6r att koppla information. Detta sker exempelvis n\u00e4r du best\u00e4ller saker via en webbshop. \u201dSession cookies\u201d f\u00f6rsvinner n\u00e4r du st\u00e4nger din webbl\u00e4sare.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Flexbertshoppen anv\u00e4nder sig av \u201dsessions cookies\u201d f\u00f6r att rent tekniskt h\u00e5lla reda p\u00e5 vad en anv\u00e4ndare g\u00f6r p\u00e5 sidan; inloggning, till\u00e4gg i varukorgen, betalning osv.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Du kan alltid v\u00e4lja att inte acceptera cookies i din webbl\u00e4sare. Det inneb\u00e4r dock mycket av funktionaliteten p\u00e5 sidorna inte kommer att fungera. Vill du inte acceptera cookies kan din webbl\u00e4sare st\u00e4llas in s\u00e5 att du automatiskt nekar till lagring av cookies eller informeras varje g\u00e5ng en webbplats beg\u00e4r att f\u00e5 lagra en cookie. Genom webbl\u00e4saren kan ocks\u00e5 tidigare lagrade cookies raderas. Se webbl\u00e4sarens hj\u00e4lpsidor f\u00f6r mer information.<\/span><\/p>\n<h1 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 55; line-height: 1.2;\" data-fontsize=\"55\" data-lineheight=\"66px\">Frakt och Returer<\/h1>\n<p><span style=\"font-weight: 400;\">Om varan finns i lager skickas den inom 48 timmar. Momenta AB \u2013 Flexbertshoppen \u2013 \u00e4r dock inte ers\u00e4ttningsskyldig mot kund f\u00f6r dr\u00f6jsm\u00e5l av leverans. Varorna skickas med posten (postpaket) till ditt utl\u00e4mningsst\u00e4lle. Som avs\u00e4ndare p\u00e5 alla f\u00f6rs\u00e4ndelser fr\u00e5n oss st\u00e5r det Flexbertshoppen. Som inneh\u00e5ll anges endast ditt ordernummer.<\/span><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 30; line-height: 1.2;\" data-fontsize=\"30\" data-lineheight=\"36px\"><b>Byte av produkter &amp; \u00d6ppet k\u00f6p<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Vid k\u00f6p via Flexbertshoppen har Du som kund bytesr\u00e4tt och r\u00e4tt till \u00f6ppet k\u00f6p.<\/span><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 30; line-height: 1.2;\" data-fontsize=\"30\" data-lineheight=\"36px\"><b>Transportskador<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Om Du vid mottagandet uppt\u00e4cker att en produkt \u00e4r skadad s\u00e5 skall Du genast meddela oss om detta. Ring 060-70101000.<\/span><\/p>\n<h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 30; line-height: 1.2;\" data-fontsize=\"30\" data-lineheight=\"36px\"><b>Reklamation<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Om en produkt \u00e4r felaktig eller felexpedierad, skicka tillbaka den till oss. Vi ers\u00e4tter dig f\u00f6r fraktkostnaden, f\u00f6rutsatt att sk\u00e4l f\u00f6r reklamation f\u00f6religger. Om reklamationen avser en anv\u00e4nd produkt m\u00e5ste du alltid kontakta v\u00e5r kundservice p\u00e5 <\/span><strong>info@momenta.se<\/strong><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vid avh\u00e4mtning av varor vid Flexbertshoppens butik i Bergeforsen, kontakta oss i f\u00f6rv\u00e4g via telefon (<strong>060-7010100<\/strong>) och medtag kvittot du f\u00e5tt per mail och din legitimation.<\/span><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-224","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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